Shipping Policy

All our Clothing/Apparel/Products are Created On Demand, Cut and Sewed by hand! This means that when you place your order, we print that items just for you, one at a time for the best quality! Most of our products are manufactured and shipped from United States or Vietnam.

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times outlined below.

Shipping carrier: USPS, DHL, EMS, Yanwen and local postal services.

Orders are processed upon acceptance of payment. Typically, we require approximately 5-10 days to process and handcraft orders.

Estimate Time Of Arrival 

We process orders on business days which are Monday through Friday - Eastern Standard Time (EST), except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

 1. Shipping time

The estimated delivery time for your order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your products are in transit, any delays are outside of our control.

Please note:

• When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
• In addition, if your order is personalized and/or needs modifications, it may take a few more days for our designer to make customization. Design time will depend on the complexity of the request.

2. Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 24 - 72 hours for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.

NOTE: We ship to the exact address entered at checkout, regardless of the name on the order. Please make sure your shipping address is written correctly to avoid any inconvenience.

3. Incorrect Address

Make sure you provide the correct address at checkout because:

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
• We are not responsible if your order gets delivered to the wrong address or returned to the sender due to customer error. Before reaching out to customer support, please double-check the shipping address provided on your receipt.
• Please note: Orders returned to us due to an incorrect or undeliverable address are often donated to charities and are not restocked in our warehouse. If you require a replacement due to providing an incorrect address, you may be responsible for a re-printing and re-shipping fee to have a new order sent to you.
• If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Kitsukai and if you have any questions, please don't hesitate to contact us via:  cs@kitsukai.com